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Basic concepts

In the previous chapter, you've learned the meaning of notifications and why they are important. Now let's learn more about the basic building blocks of Engagespot.

How Engagespot solves notification for developers?​

Engagespot offers the following solutions to build a complete notification system in your product. Be it a web or mobile app, A SaaS product, or an e-commerce app, Engagespot solves notification for every app.

With Engagespot you get the following solutions.

Multi-Channel Notification Delivery Infrastructure​

Send transactional notifications to your users across different channels such as Email, Realtime In-App Alerts, Web Push, Mobile App Push, and SMS (coming soon). We have built an infrastructure that routes your notifications smartly through these channels. Guess what, you can connect your favorite services such as Mailgun, Sendgrid, FCM etc to deliver the notifications. We'll just handle the notification routing and delivery infrastructure to make your your users gets the best notification experience.

Front-end Notification UI-Kit​

A UI-Kit for notifications? Confused? Well, every app needs a component where users can see all the notifications received. You've already seen it many apps like Facebook, Instagram, etc.

Engagespot provides a fully customizable UI-Kit for ReactJS, and Other Javascript Apps. UI-Kit for Android, iOS, React Native and Flutter coming soon.

Notification Preference Manager​

Give your users the power to decide how and when they want to be notified. Engagespot has built a fine-grained notification preference system that you can use out of the box. You don't have to code a notification preference module yourself. Just use our APIs and SDKs to build one quickly for your app.

Templates​

With our UI based template editor, you can design beautiful push notifications, emails, whatsapp messages and many more. With the templates feature, you no longer need to hardcode your notification content in your source code. Update them anytime from the Engagespot dashboard.

Read more about notification templates

Batching​

Batching feature let's you combine multiple notifications into one, and thus avoids spamming users. For example, if you are building a social network, you might have a notification in place to notify your users whenever someone comments on their post.

It will be like - User A commented on your post

With batching, you can combine several instances of this notifications and make it look like User A and 10 others commented on your post. All this without writing complex logic or maintaining your own infrastructure!

Read more about notification batching

Concepts​

Let's familiarize few terms that we'll frequently use throughout this guide.

User​

A user is someone who log in to your app to use it. They have a unique identifier such a username, or an email id, or the unique numeric id from your users table.

Engagespot needs to know your user's unique id to send notifications. Whever you initialize Engagespot in your app, you need to pass your user's unique identifier. We'll learn more about this in the next chapter.

Notification​

The message / information that you send to your users. It has a title, a message and optional image, action url etc.

Channels​

Channels are the medium through which a notification is delivered. Engagespot supports the following channels to deliver notification to your users.

  1. In-App
  2. Web Push
  3. Email
  4. Mobile Push
  5. SMS
  6. WhatsApp
  7. Slack

Providers​

Providers enables delivery through a particular channel. For example to deliver notifications via Email channel, you can use a generic SMTP service, or an API such as Sendgrid within Engagespot. Currently Engagespot supports the following providers for each channel.

InApp​

  • Engagespot In-App with Inbox

Web Push​

  • Engagespot Web Push

Email​

Mobile Push​

SMS​

WhatsApp​

Slack​

  • Slack